Carol Bishop-Castro is a senior knowledge management leader at Stanford Health Care in California, with over 18 years of experience developing and managing enterprise-wide KM systems across healthcare, technology, and service industries. She holds certifications in KCS, ITIL 4, Strategic Foresight, and ServiceNow. Carol specializes in aligning KM with digital transformation, self-service, and AI-readiness. At SHC, she drives KCS implementation, governance strategy, and continuous improvement efforts that enhance clinical and operational knowledge workflows. Her work focuses on making knowledge accessible, actionable, and efficient, empowering teams while reducing duplication and time to answer.