Karen Camacho is manager of product escalation at PointClickCare. She is board-certified in informatics nursing and holds an MBA degree with informatics concentration from Southern New Hampshire University. She has worked in post-acute care settings for the past 11 years on both vendor and provider sides as a software implementation manager, an IT director, and in product management. For the past 8 years, she has worked directly for a long-term care organization managing systems that facilitate She has worked in informatics for over 20 years and has been a nurse for 27 years. She has been webmaster for the ANIA Great Lakes chapter for the past year.